VITALITAS FREQUENTLY ASKED QUESTIONS

We recognize that you may have questions regarding how to determine the best quality in-home care for yourself or a loved one. To assist you in your process, we’ve compiled answers to the questions most frequently asked by clients and their family members exploring care options.

The first question we’re often asked is: Why should I partner with Vitalitas Home Care Referral Agency?

Quality & Affordability – At Vitalitas, we believe you deserve only the best and thus, ensure every Professional Caregiver we refer meets stringent standards. In addition, our efficiencies and low overhead deliver savings to consumers and greater earnings potential for the home care professionals we refer.

We’re local – Our office is located in Palm Springs and the Professional Caregivers we refer provide home care to clients throughout the Coachella Valley and beyond.

Experience – With a combined sixty years of professional experience within the fields of heath care administration, health care financial operations, human resources leadership, and law enforcement, our team offers a unique blend of expertise that ensures clients and/or their families find the right home care solution.

We listen – To ensure your needs are fully understood, we take a consultative approach to all inquiries and incorporate a comprehensive assessment tool that documents each client’s individual needs, preferences and circumstances. Then, we take action and only refer Professional Caregivers optimally suited to address your needs and whose fees match your budget.

We’re committed to identifying the best home care professionals and referring them to clients who value strong alliances with their Professional Caregivers so that they can live independently and participate in the world around them. Life, vitality – that’s what our name means and why we are here.

I am a current client of this provider. Wow, where do I begin. From the first phone call, this experience has been terrific... It's difficult navigating the way of our elders, but these people truly have a heart centered handle on it. Their expression of commitment and ethics has far exceeded our greatest expectations... Professionalism and caring are not mutually exclusive as so profoudly demonstated by Steve and his staff... Thank You all...

Caring.com

July 27, 2017

The team at Vitalitas was always very helpful. Before care even began for my mother, they took the time to understand what we needed and explained the different types of home care options available in Palm Springs. Since I was out of state, I didn't really know the differences. The caregiver we had was excellent and my mother really loved her.

Caring.com

May 25, 2017

Frequently Asked Questions about Vitalitas Home Care Referral Agency

Are you a home care organization?

No. Typically, home care organizations directly employ and determine which in-home care workers will be assigned to the client. Home care organizations establish the rates charged to clients, as well as pay rates for their in-home care workers. This model is known as “Agency-Directed Care” and, in addition to assuming responsibility for hiring, training, supervising, disciplining, and terminating workers, as the provider of record, the home care organization assumes responsibility for controlling and monitoring all aspects of the client’s care.

Vitalitas Home Care Agency does not employ any of the Professional Caregivers listed with our registry.

What is a home care referral agency?

A home care referral agency, also known as a domestic referral agency, represents a viable, often highly cost-effective alternative for many clients seeking home care and other in-home services. This model is known as “Consumer-Directed Care” and emphasizes the rights of clients and/or their families to determine the parameters of care and specific services delivered within the home. Similarly, this model affords clients and/or their family members the opportunity to select the Professional Caregiver, as well as negotiate fees directly with the in-home care provider.

Are there certain industry standards to which you adhere?

Vitalitas Home Care Referral Agency is a referral agency as defined by and operating in accordance with the requirements set forth in the California Civil Code. We have made considerable investments in technologies and processes to ensure confidential information remains secure. Our Client Service Agreement and Domestic (Professional Caregiver) Referral Agreement include a confidentiality clause that survives termination and both Agreements incorporate all the requirements set forth in the California Civil Code. In addition, we thoroughly screen, interview and evaluate every applicant to ensure only the highest caliber Professional Caregivers are listed with our registry. Finally, as active members of the California Coalition of Domestic Referral Agencies, we have access to the latest information and regulations pertaining to our industry and take a proactive approach to incorporating established best practices throughout our business operations.

What is your agency’s billing and payment process?

Under California law, Vitalitas is required to maintain a “trust account” to secure any fees it receives from a client until payment is disbursed to the Professional Caregiver. However, to facilitate and expedite accurate invoicing and payment processing, we have identified a full service home care payments company that manages all time and service recording, verification, invoicing, payment, insurance filing, and reporting processes.

Incorporating user-friendly telephony, mobile and Internet technologies, this home care payments company processes invoices to clients weekly and the payments it receives are disbursed directly to the Professional Caregiver for services rendered and to the agency for its referral fee. This home care payments company provides these services at no cost to our clients. However, if the client and/or responsible party choose to issue payment via credit card versus ACH withdrawal, a 3% service fee will be applied. In accordance with our Client Service and Domestic Referral Agreements, payments shall be made to this full service home care payments company or another vendor authorized by Vitalitas to process payments from the client to the Professional Caregiver and referral fees to the agency.

What about confidential information?

Vitalitas has invested in a range of procedures and technologies that protect and secure our clients’ personal, financial and health information, as well as the confidential information contained within each Professional Caregiver’s registry profile and application. For example, our VoIP phone provider incorporates HIPAA-compliant encryption for all fax transmissions and our home care software vendor is HIPAA compliant and SSAE 16 Certified. Similarly, the full service home care payments company incorporates physical, electronic and procedural safeguards to protect non-public personal information and undergoes periodic validation by third-party security firms.

Do you belong to any professional organizations?

Vitalitas is a current and active member of the California Coalition of Domestic Referral Agencies, which affords us immediate access to the latest information and regulations pertaining to our industry. From its inception, Vitalitas has made considerable investments to guarantee compliance with all California and Federal regulations, as well as toward ensuring that the interests of our clients and registered Professional Caregivers are heeded and secure.

Do you offer services outside of the Palm Springs/Coachella Valley area?

Vitalitas refers Professional Caregivers to clients residing in all cities, municipalities and unincorporated areas within the Coachella Valley. Those cities include Palm Springs, Cathedral City, Desert Hot Springs, Rancho Mirage, Palm Desert, La Quinta, Indio, Indian Wells and Coachella. However, the home care professionals approved for our registry are free to specify which geographic areas they are willing and/or not willing to service and thus, we incorporate these factors into the matching and referral process.

What expertise does Vitalitas offer prospective clients and registry applicants?

The Vitalitas team offers sixty years combined professional experience within the fields of health care administration, health care financial operations, human resources leadership, and law enforcement. For prospective clients and their families, this unique combination of expertise ensures they can depend upon us to understand their needs, identify and refer only the most truly inspired and qualified in-home care professionals, as well as trust that every precaution has been taken to screen out applicants whose backgrounds are less than exemplary.

For registry applicants, our unique experience and perspective ensures that top-tier Caregivers who are approved for our registry are heard, respected and treated as professionals. We have seen the contributions truly inspired Professional Caregivers make on behalf of their clients. Furthermore, we recognize that exceptional talent and passion for one’s work often differentiates the best from the rest.

What makes Vitalitas stand out?

We’re committed to identifying the finest home care professionals and referring them to clients who value strong alliances with their Professional Caregivers. We take a consultative approach to every inquiry and document each client’s and each Professional Caregiver’s individual needs, preferences and circumstances. We believe that to be successful, focus on the customer is essential. While this serves as a baseline requirement, our goal is to provide a level of service that leads to your delight. Our philosophy, business practices, processes, technologies, as well as the security measures we have deployed differentiate us from many other agencies, which we believe leads to a client and Professional Caregiver experience that inspires confidence, and, ultimately, will earn your trust.

Vitalitas Home Care Referral Agency

777 East Tahquitz Canyon Way, Suite 200-135

Palm Springs, CA 92262 | 760-407-6505

Vitalitas Home Care Referral Agency is a referral agency as defined by and operating in accordance with the requirements set forth in the California Civil Code.